All customers have seven working days to cancel their order following the delivery of the goods. This can be done by contacting us by email and you will receive a Returns Merchandise Authorisation form. Customers must also arrange (at their own expense) to return the goods in the same condition they were received. The goods will be deemed returned when received by Craig Stevens Antiques, and we will refund the monies within at least 14 working days.
In addition, for up to 28 days after purchase goods may be returned provided that they are in the same condition as stated above together with the sales ticket for a refund subject to a 20% re-stocking charge. These provisions do not affect your statutory rights, see below. No returns can be accepted or will be credited without prior agreement, therefore email us within seven days, please state your sales reference number, date of receipt, the reason for returning the Product, and you will be provided with a Returns Merchant Authorisation form
If you feel that this site is not following its stated information policy, you may contact us by email.